Terms & Conditions
HOW THE KITCHEN WORKS.
These terms outline the standard agreement for The Chicago Catering Company catering services — service expectations, cancellation windows, payment terms, and food-safety responsibilities. Corporate clients may negotiate custom contract terms for recurring programs.
This is a summary of our standard terms. A signed agreement specific to your order will accompany every corporate booking.
Service Agreement
- 1. The Chicago Catering Company provides catering for the agreed headcount, cuisine, serving format, date, and delivery address stated on your confirmed order.
- 2. Final headcount must be confirmed no later than 72 hours before the event for orders over 50 guests, and 48 hours for smaller orders.
- 3. Menu changes within 72 hours are accepted when ingredients allow; price adjustments will be communicated before final confirmation.
- 4. Delivery is included within Chicago city limits; locations outside the city may incur a delivery fee.
Cancellation Policy
- 1. Cancellations made 7+ days before the event receive a full refund.
- 2. Cancellations 3–6 days before incur a 25% fee to cover ingredients already sourced.
- 3. Cancellations within 48 hours of the event are charged at 50% of the order total.
- 4. Same-day cancellations are charged in full, as the food has been prepared.
- 5. Weather or emergency cancellations are handled case-by-case with no penalty where possible.
Payment Terms
- 1. One-time orders: payment due upon delivery unless a Net-30 account is established.
- 2. Corporate partners: Net-30 invoicing, monthly consolidation, or single P.O. for the full program.
- 3. A 50% deposit may be required for events over 150 guests or holiday-season bookings.
- 4. Allergen and dietary accommodations are included at no additional charge.
Liability & Food Safety
- 1. The Chicago Catering Company is a fully licensed and insured Chicago catering operation.
- 2. All allergen information is provided on dish cards; the client is responsible for relaying it to guests.
- 3. Food must be consumed within 2 hours of delivery for hot items and 4 hours for cold items to ensure safety.
- 4. The Chicago Catering Company is not liable for food consumed outside the recommended holding times or mishandled after delivery.
QUESTIONS ABOUT YOUR CONTRACT?
Call the kitchen or build your order — we'll walk through the terms with you before anything is signed.
feedme@thechicagocateringcompany.com